Shipments

RETURN POLICY

We accept changes and returns of the garments that are not personalized within a maximum period of 15 calendar days from the receipt of the order by the customer.
· To make a change or return you must contact us through the contact form on our website or by writing to: info@sensualteams.com indicating the reason for your change or return, order number and item.
· We are sorry but we still can not offer a free return service. The shipping costs necessary for the exchange or return are borne by the customer, except for errors in the shipment by the company.
· In your package you can find a return form and instructions. It is always convenient that you inform us when you send the return to be attentive to the correct reception of the same.

· We offer two return options:
1. You can send by mail or the courier company of your choice. (make sure you get a certificate and follow-up number)
2. Or we can arrange the collection that a courier will pick up comfortably in your home. For this we will provide you with a link and instructions by email where you can pay the shipping costs by paying by bank card.
· All our products are rigorously checked to ensure that they are sent in perfect condition, so we do not guarantee the return in the event that it is returned broken, in poor condition or without its original product label.
· We do not make changes or refunds if the item is unlabeled, worn or damaged due to incorrect use of it.
· We are not responsible for the shipments by the client that have been lost due to lack of data or wrong way of delivery. Make sure you follow the return form we enclose in the package correctly and choose a shipping method that guarantees a certificate and tracking number.

For any questions you can write to info@sensualteams.com

 

SHIPMENTS TO SPAIN

Peninsula:

Fixed shipping costs from € 4.95 up to 5kg

Canary Islands and Balearic Islands:

Shipping costs according to the weight of the order:

1 Kg 7.44 €

2 Kg 7.82 €

3 Kg 8.99 €

4 Kg 10.22 €

5 Kg 11.32 €

Additional Kilo 1.25 € up to a maximum of 10 kg

Shipments are made by Express Mail.

* Delivery time varies depending on the payment method you choose. See below.

** The shipping time does not include the time of preparation and processing of the order that can be 1 to 2 business days

 

Currently we do not send cash on delivery.

 

SHIPMENTS TO EUROPE

France / France From € 16.46. Transit time from 3 to 6 business days

Switzerland / Switzerland From 28.98 €. Transit time from 6 to 10 business days

Austria / Austria From € 12.28. Transit time from 3 to 6 working days.

Belgium / Belgium From € 12.28. Transit time from 3 to 6 working days.

Poland / Poland From € 12.28. Transit time from 3 to 6 working days.

Luxembourg / Luxembourg From € 12.28. Transit time from 3 to 6 working days.

United Kingdom / United Kingdom From € 12.28. Transit time from 3 to 6 working days.

Denmark / Denmark From € 25.37

Sweden / Sweden From € 25.37